Elixir Networks, Abingdon VA

Phone: 828-393-0175

24/7 Customer Support


24/7 Customer Support

On Demand Services

What you get with our On Demand Services plan

Our On Demand IT Managed Services and IT Support plan was specifically designed to provide your business the flexibility in having an IT staff in a pay-as-you-go service, without sacrificing critical computer support. Give us a call at 828.393.0175 if what your business needs is:

  • More than just a reactive hourly IT Support
  • Access to a professional IT experts to replace or supplement their internal IT department
  • Predictable Budget
  • Monitoring & Management tools
  • Network Support, Monitoring & Administration
  • Live Help Desk IT Support
  • Onsite Tech Support and more…

Our managed services give your business an option to have all of your IT needs being taken care of without having full-time computer technicians on staff. We give you the best – as you should expect from any service provider.

What do On Demand IT Managed Services and IT Support plan include

Desktop Maintenance

  • Managed Antivirus Services
  • Scheduled Antivirus Updates
  • Scheduled Spyware Prevention and Deletion
  • Temp File Deletion
  • Patch Assessments & Updates
  • Comprehensive Hardware and Software Tracking on each Desktop/Laptop

Server Maintenance

  • Automated Daily Health Checks
  • Database Size Monitoring
  • Exchange DB Monitoring
  • Event Log Monitoring
  • Service Monitoring
  • Security Patch Management
  • Service Pack Management

Quick Response

  • Elixir Networks can monitor what issues are affecting your network, and will respond before they become critical – such as a server running low on memory
  • Automatic alert dispatch guarantees a quick response to problems at your site

Security Monitoring

  • Alerts  on attempted network access by unauthorized users
  • Software content control allows you to ban high-bandwidth interactive games or illegal peer-to-peer file sharing which monopolize business resources and promote viruses and spyware
  • Extensive security reporting gives you a bird’s-eye view of your entire network’s security
  • Patch inventory ensures your operating systems are up to date and not exposed to vulnerabilities

Graphical Performance Reporting

  • Scheduled executive reporting, automatically generated and sent directly to your e-mail address
  • Easy-to-understand graphical reports with “un/acceptable threshold” lines
  • Makes capacity management and upgrade planning simple

Remote Management and Communication

  • Elixir Networks can minimize disruptions to the work environment by remotely resolving issues using a secure VPN system
  • If an issue arises that requires on-site assistance, prior in-depth knowledge allows us to send fully prepared specialists who can resolve the issue faster than ever before
  • Network services monitoring and alerting ( POP3, HTTP, FTP and others)
  • Very low bandwidth requirements – does not slow down your network response time

Detailed Site Level Inventory

  • Up-to-date hardware, software and patch information – automatically collected, 100% accurate – can be used for insurance claims in case of flood, fire or theft

Grow Your Business, Cut Costs

  • Visits from Elixir Networks shift from fixing problems to cooperatively managing your network’s growth
  • Maximize the life of existing hardware and minimize unnecessary expenses by reallocating existing resources to where they are needed most

For more information about this or any of the other services offered, please contact us at this number: 828.393.0175.

Monthly IT support plans at a fraction of a cost of a full-time employee.

Managed IT Services Provider: primarily in Southwest Virginia,  Central and Eastern Tennessee, Ga, Fl, AL